All orders are packed within a day of payment. You will receive your shipment within five working days. All orders are shipped with B-post. An e-mail will be sent to you once B-post has taken note of your shipment.

Standard shipping to an address in Belgium costs €4. 


Our policy lasts 14 days. If 14 days have gone by since your order was received, unfortunately we can’t offer you a refund. To be eligible for a return, your item must be unworn and in the same condition that you received it in. Items worn purely to see if they fit are not considered worn.

When you want to return your item, you simply send a mail to info@jaythecollective.com titled ‘return’. This mail must be sent within 14 days of the arrival of your package. Mention your name and the item(s) you want to return. When you have bought multiple pieces of clothing it’s possible to return a part of your order. We will give you the instructions to return the package.

We will send you the retour information. All you’ll have to do is make sure to drop off your package at a B-post office. When the package has arrived at our storage facility you will receive a confirmation e-mail.

Your refund will be deposited in full to the bank account you used for the corresponding purchase. This transaction will happen within 5 working days from the moment the package arrives at our facility. The cost for shipping back to us, will be for the customer.